Who will work on your equipment?
Me (Frank Zacka), I am a Trade Qualified Aircraft Maintenance Engineer with many years of experience in Aviation, heavy vehicle and the Outdoor Power Equipment industries. I am a Honda certified Technician, Kohler certified and completed Briggs Training. These qualifications ensures your equipment is in good hands. My family has been in the Outdoor Power Equipment industry for in excess of 50 years.
What equipment or brands do we service/repair?
We can repair and assess most makes and models of outdoor power equipment. We stock common service parts for most well known brands. If your equipment is a brand we do not sell or it requires uncommon components, it may simply mean that the time to complete the job could be extended as we wait on parts to arrive.
How much does it cost?
Costs of repairs will vary depending on the type and condition of equipment. When equipment is booked in for a repair, we will assess the equipment and consult the customer prior to going ahead with repairs unless previously approved. There is a minimum Basic Repair Charge of $30 for most repairs. This fee is normally charged as a deposit when booking the equipment in, but may be payable at the time of pickup. If the repair is completed, the deposit will be applied to the final invoice.
Warranty on all goods is not given until the item has been assessed and approved as warranty. Customers are liable for all costs incurred during the assessment phase of a warranty claim, unless the warranty is approved by The Mower Doctor and its relevant supplier.
How do I book my equipment in?
You can bring your equipment to us as at 346 Edward St, Wagga Wagga. All jobs need to be booked in at the front counter prior to unloading (except small equipment). (All repairs are to be dropped off at roller the door, not in the showroom). Our friendly staff will then direct you with where and how to unload, and also assist in the unloading process. We are here to assist you. When the equipment is booked in, we take your details including a contact mobile number so that we are able to send you an SMS as soon as your equipment is ready for collection or to notify you if we require additional approval for work to be carried out.
What if I can’t bring my equipment in myself?
If you need to utilise pickup/delivery services, please call us or email with the details. However, due to high workshop demand, this service may not be available. All pickup and deliveries will be after hours only, and by prior arrangement. The minimum fee for this service is $30 within 10kms of our store, however it is best contact us for a quote. This fee may be waived at our discretion. We do prefer that someone is home when the equipment is picked up/dropped off and also request that any dogs are restrained while our staff are on your property.
How long will the service/repair take?
Staff will let you know the approximate wait time when the equipment is booked in. This can vary greatly depending on the type of repairs required and our workload from 1 day up to >10 working days in peak periods. Parts that are not kept in stock can also be on backorder with a supplier which will hold up work at our end. Please note we do not provide any servicing/repair work on a Saturday.
How will I know it is ready for collection?
When the equipment is booked in we take your details including a contact mobile number so that we are able to send you an SMS as soon as your equipment is ready for collection. Please make sure you provide us with current contact information
Our aim is to offer “YOU” the customer, the service and pricing you deserve.mose